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Terms of service


1.1.The website , henceforth referred to as KC At Home or “We” is operated by Kitchens Collection Ltd. We are registered under company number 04135435 and registered to the following address:- Units 12-14 Mortimer’s Industrial Estate, Romsey Road , Ower S051 6AF. Our VAT number is 777300620. If you need to contact us please email


2.1 When you place an order online this constitutes your offer to purchase one or more products on the website. We will email you to acknowledge receipt of your offer. The contract is not formed at this point.  When we email you with despatch details, this is our acceptance of the offer and the contract is formed.

2.2 The contract relates to items that have been despatched only. The contract does not apply to items in the original order that were not in stock.

2.3 If we are unable to accept your order, due to items being out of stock or similar then we will inform you of this by email.

2.4 By entering into a contract with us on the website, you confirm that you are both legally capable of entering into a contract and over 18 years of age.


3.1 If you are a retail customer only, you have the right to cancel your order within 14 calendar days of receiving the goods. The 14 period starts the day after delivery.  Requests to returns will only be accepted on receipt of the official returns form, which should be emailed to Once this has been received, we will email to advise the return address. You are responsible for the cost of returning the item to us.
3.2 All returns should be in a new and unused condition and in their original packaging. Judgment on the condition of goods and packaging will be at the sole discretion of KC At Home. We reserve the right to reduce your refund to reflect any reduction in the value of the goods by handling them in such a way as would not be permitted in a shop.
3.3 Any due refund would be made within 14 days of the day we received the goods back from you.
3.4 The 14 calendar day cancellation rule only applies to retail sales for private individuals and does not apply to companies or businesses.
3.5 Please note that made-to-order items and gift cards cannot be refunded. Also, due to hygiene issues, mattresses and bed linens cannot be refunded once the packing material has been opened, unless they are faulty.


4.1 We endeavor to show images on our website as accurately as possible, but they will vary due to color variation on screens. The handmade nature of some of the products can also cause sizes and weights to vary.


5.1 Delivery is free except for delivery to certain areas that attract a premium delivery charge such as the Highlands of Scotland. A list of the affected areas is included on our Delivery page.

5.2 If an item is in stock when your order is placed, delivery is normally 3-5 working days. Items of furniture may be on a longer delivery timescale, and this will be advised at order confirmation. If the items are out of stock when your order is placed, you will be advised of a lead time.

5.3 It is your responsibility to ensure that the products ordered will fit into your property and you should measure doors and room and corridor pinch points to ensure that the products will fit. Should a product not fit, you are entitled to return within 14 days by our returns procedure at your cost.

5.4 Delivery will be made to the address specified when placing the order. The person signing for a delivery must be an adult.

5.5 Goods should be examined carefully on delivery and any defects noted on the delivery driver’s paperwork (if applicable). Any defects should be reported to KC At Home within 48 hours of delivery.  KC At Home will arrange the collection and replacement of the defective item.

5.6 If a delivery timeslot has been agreed for your delivery, and you need to cancel or re-schedule your delivery then you need to inform us the day before the delivery date. If you inform us after this time, we reserve the right to charge a rearranged delivery charge.

5.7 We are not liable for any issues for damage to the product or premises past the threshold of your property or the point at which the product is signed as delivered unless you have paid an additional fee for a 2-man delivery to a ground floor room of your choice. Delivery will not be made up any flights of stairs.

5.8 We will not be held liable for any delivery delays. We will contact you as soon as we are made aware of any delay. You have a right to cancel the contract if you are not content with any revised delivery date.


 6.1 Please see our website for current payment methods.

6.2 If you pay for goods by credit or debit card your card will be authorised for the price of the goods.

6.3 Due to the large number of products on the website, it is possible that a pricing error might occur. If an error has occurred, we will notify you before despatch, or reject the order and notify you of this.

6.4 If the pricing error is obvious and unmistakable and could reasonably have been recognised by you as mispricing, we may end the contract, even after the despatch email has been sent.


 7.1 The products will be at your risk or loss from the time of delivery. At the point of delivery ownership of the products passes to you.


8.1 We comply with all data protection laws applicable to United Kingdom businesses. No customer information will be knowingly given to third parties unless it is required to process your order. Please see the Privacy and Security section on the website for further information.


9.1 All products supplied are subject to the manufacturer's guarantees. With the statutory minimum guarantee of 12 months. Please note that all warranties only cover domestic use, all products being correctly installed and products not being subject to misuse.


 10.1 English law shall govern all contracts formed between us for the purchase of items from this Web Site and any dispute shall be subject to the jurisdiction of the English Courts.

10.2 If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


 11.1  All Information and images contained within this website and information provided by the seller remain the Intellectual Property of KC At Home. Any use of trademarks, images, and literature, contained within this website, will require the written permission of KC At Home. 

Company Name: Kitchen Collections Ltd
Company number: 04135435
Trading Name: KC At Home
Address: Units 12 To 14 Mortimer's Industrial Estate, Romsey Road, Ower, Romsey, Hampshire, SO51 6AF, United Kingdom
Phone: 02380 580230